ALIFSAY.COM
Return and Refund policy.
We have a customer friendly return policy .You will have to just write us on customercare@alifsay.com within 24 hrs from time of delivery & return steps will given from our customer support executive.
- Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
- Mention the Company Name Alifsay.com and Order Number on the return package.
Last date of return shipping:7 days from date of delivery.We will not be able to accept returns if dispatched after 7 days from date of delivery.
Made to Order Dresses
Most of our dresses are made and stitched for the selected sizes after receiving orders. We are unable to simply refund these made to measure dresses. These dresses are made for individual customers considering their sizes and other requirements and hence are not useful for any other customer. We are dedicated at Alifsay.com to offer you our best services. We will still help you in sorting out the problems. We may offer you free alteration services (if possible at all) to suit your needs and then ship back to you at our expense. Sometimes the requested alterations are not possible to a particular dress such as changing the colors, increasing the length, changing fabrics or embroidery patterns etc.
Return Shipping Cost:
The cost of return shipping will not be covered by Alifsay.com Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.
Item Availability
If an item is not available or it is not possible to make as requested, we will request the customer to select alternate item. If no alternate selection is desired by customer then he/she will be refunded against the non-delivered goods along with the respective shipping charges.
Order Cancellation
Most dresses are made on order. If an order is under process and is canceled by a customer after 5 days of placing the order, we will deduct 10% late order cancellation charges.
In some cases, we may ask further verification from the customer. If a customer fails to provide the verification and order is therefore canceled, we will deduct 5% as card processing fee that has been charged to us already by the payment processing companies. If a customer asks us to cancel the payment 48 hours after placing the order due to any other reason, 5% card processing fee will be deducted.
Options after Return:
You can choose to do one of the following
- Request a replacement, either the same item or a different item from the website
- Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
- Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.
Packaging Advice:
It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.
Conditions of Return
Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.Returns shipping cost will not be covered by Alifsay.com ‘Made to order’ Clothes and jewellery are not covered under the return policy.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Alifsay.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Alifsay.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Alifsay.com is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following –
- Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
- Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
- Sea Green color sometimes looks Aqua blue and the other way around.
- Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
- Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
Beads and Sequences missing or Coming off
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. Alifsay.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you. Process for Pilferage Claim If a customer raises a complaint for partial item/partial order through Customer Care The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained An Email will be sent to Customercare@alifsay.com seeking/providing following information: Short description of the case (A few questions will be asked to help us understand the scenario) The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer) The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments The customer may not be liable for a refund if he/she falls in any of the scenarios stated below: Customer fails to provide adequate information about the case Customer fails to provide snapshots of the packet and box(if any) Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.
Damage
We try our best to delivery 100% good quality products,but unfortunately it may happen sometimes product is delivered damaged.In such case we required a photo to be sent to us within 48hrs from the time of delivery.Without photos sent in given time we will not be able to process replacement.In case of products not avialble return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final dession is will be taken by Alifsay.com about refund.Investigation may take 3-4 days for international deliveries.
