​1. Introduction
At Alifsay.com, we act as a curated marketplace for premium clothing brands. We are committed to ensuring that our customers receive products that meet the high standards of quality and design established by our partner brands.
​2. Scope of Coverage
As a retailer, we facilitate quality assurance based on the manufacturing standards of the brands we represent. We strive to ensure that all products undergo a basic quality check before they are shipped to you.
​3. Limitations of Liability
​Manufacturing Defects: As we are a retail partner and not the direct manufacturer of the garments, our ability to provide repairs or replacements is subject to the policies of the respective brands.
​Minor Variations: Because the products are handcrafted, slight variations in color, texture, or pattern are inherent to the craft and are not considered manufacturing defects.
​Normal Wear and Tear: We are not responsible for damage caused by improper handling, washing, or daily use after the product has been delivered.
​4. Claim Process
If you receive an item with a clear manufacturing fault:
​Notification: Please email customercare@alifsay.com within 48 hours of delivery.
​Documentation: Provide clear photographs of the issue and your order details.
​Resolution: We will coordinate with the respective brand to assess the defect. If validated, we will offer a resolution (such as a replacement, repair, or store credit) based on the brand’s policy and our own terms.
​5. Disclaimer
Alifsay.com acts as a distributor for various clothing brands. We are not responsible for any direct or indirect damages resulting from product issues beyond the original purchase price of the item.